I haven't received the email with my tickets attached.
If you booked online and can’t find the email with your tickets attached, you can access your e-tickets using this link: https://tickets.lakesidearts.org.uk/account/upcomingevents
Simply log into your account when prompted and select ‘view tickets’.
If you booked in person or over the phone and do not have your tickets, please contact our Box Office on 0115 846 7777 or email email@example.com.
Can I buy tickets on the day?
Yes! Tickets can be purchased on the day online on the link above, or at our box office. Please note, the box office will be busy.
Can I bring my pushchair into the Luminarium?
No, pushchairs must be left in our dedicated secure area, which you will be directed to by one of our front-of-house team.
Where can I get a baby under 18 months ticket?
Baby/under 18-month tickets are free and can be pre-booked by calling our box office. They will also be available to pick up at the entrance to the Luminarium, so you don't need to queue at box office to get one on the day.
Will I have to queue?
Yes, the Luminarium is extremely popular, so you may have to queue for some time before you get to go inside. We aim to have everyone queueing for less than 60 minutes, but this is subject to how popular a timeslot is. Please come prepared for the weather as you will have to queue outside.
What happens if it rains?
The Luminarium is well-equipped for the rain, and will continue as normal. In the case of extreme weather conditions such as heavy downpours or high winds, we may make the decision to close the Luminarium for a brief period- you will be notified of any changes and cancellations.
If I can't make my timeslot, do I get to change it?
Unfortunately, we will not be able to move your timeslot. We can, however, refund your tickets/s and can book you another slot. To get your refund, please contact our box office on 0115 846 7777.
Can I get free carer tickets?
A free ticket for a personal assistant (PA) is available or any deaf for disabled person who has purchased a ticket to an event or performance and would be unable to attend without the help of their PA.
The PA must be able to assist the deaf or disabled person to access Lakeside and its facilities, remaining with them to ensure their wellbeing and comfort. Anyone designated as a Personal Assistant must be able physically to assist the person they are with to leave Lakeside buildings in an emergency. The following forms of evidence make an individual automatically eligible for a free Personal Assistant ticket in addition to their ticket: Front page of DLA (Medium or Higher rate) Front page of Attendance Allowance letter (no specific rate required) Front page of PIP (no specific rate required) Evidence that registered severely sight impaired (blind) Recognised Assistance Dog ID card CredAbility Access Card (with +1 icon) We recognise that this evidence might not include everyone that has an access requirement.
For those unable to provide us with any of the above, a free PA ticket can still be issued at the venue's discretion to those who need assistance from another person in order to move around safely within Lakeside's buildings. To book these, please call our box office team on 0115 846 7777 or email firstname.lastname@example.org. More information can be found here: https://www.lakesidearts.org.uk/visit-us/access-information.html