Our Pavilion Café and externally accessed public toilets are open. We look forward to welcoming you back to our Galleries and Museum in accordance with Government guidance from Tuesday 18 May. The Gallery Café remains temporarily closed. Please visit the What's On section of our website to see what other events we have planned during summer 2021.
- What happens if I can no longer attend an event I have booked due to having to self-isolate or having Covid-19 symptoms?
Do not visit Lakeside if you or anyone you live with is feeling unwell or have a temperature, consistent cough or loss of taste. If you are experiencing Covid-19 symptoms, please isolate as per government guidance.
If you, or anyone in your household or support bubble has tested positive or has displayed any symptoms of Covid-19 in the last 10 days and we are notified by you at least two hours prior to the event start time, we can cancel or reschedule your booking.
Please contact our Box Office team on email@example.com as soon as possible if you are no longer able to attend your booked event. For more information, please read our Terms and Conditions of Sale.
- What if I miss my booking time?
Please be aware that latecomers may not be admitted.
It is your responsibility to check your tickets as, if you have made a mistake, it cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact our Box Office team on firstname.lastname@example.org immediately if there is a mistake.
Please allow extra time for your journey and follow the latest guidelines on travel and public transport. For more information please visit our Getting Here page.
- Is the playground/adventure golf/boating lake open?
The playground, adventure golf and boating lake are currently open and are managed by Nottingham City Council.
For more information about the activities open at Highfields Park, please visit: https://www.nottinghamcity.gov.uk/highfieldspark
- I/a family member doesn’t have access to the internet.
We're sorry but our Box Office will remain closed for the time being and tickets can only be purchased online.
- What happens if I turn up to see an exhibition or event without a booking?
A valid ticket must be produced to get into a ticketed event or exhibition. Tickets will be taken off sale prior to each event/timeslot to enable us to deliver a safe experience for everyone.
Booked tickets will be delivered via email. You will required to scan your ticket(s) upon arrival at Lakeside in order to gain entry. There’s no need to print your ticket – just scan your ticket on your phone upon entry.
- Will there be toilets available?
For all visitors, the externally accessed public toilets are open. These can be accessed from outside the DH Lawrence Pavilion by separate entrances facing Highfields Park.
Those visiting the Weston Gallery, University of Nottingham Museum or the Djanogly Gallery will be able to use our indoor toilets as normal.
The frequency of our cleaning has increased and therefore our toilet facilities will be regularly cleaned and sanitised.
Our Pavilion Café is open and offering a takeaway-only service, Monday to Sunday, from the external kiosk facing onto the lake. Unfortunately, we are not able to offer outside seating, however customers can make use of park benches and the park’s amphitheatre area.
To see our delicious menu, visit our Eating and Drinking section of the website.
- Where can I enter the Djanogly Gallery, Museum and Weston Gallery?
We look forward to reopening the Galleries and Museum in accordance Government guidelines from Tuesday 18 May.
The entrance to the Djanogly Gallery and the University of Nottingham Museum is clearly signposted and is located at the South Entrance of the University of Nottingham’s University Park campus, just off the A6005, University Boulevard. Our postcode is NG7 2RD. The same postcode is used for the DH Lawrence Pavilion which houses the Weston Gallery.
For visits to the Djanogly Gallery, please report to the Gallery main entrance, which are the doors closest to University Boulevard. The Museum entrance is a roughly 100m further down East Drive. For the Weston Gallery, please enter the DH Lawrence Pavilion from the entrance looking towards our car parks.
You will be greeted at the relevant entrance on arrival and asked to scan in or provide your name and contact details for contract tracking purposes.
To reduce the number of visitors permitted in our spaces, please do not report to the gallery desk more than five minutes before your booking time – you won't be given early access.