In line with the University’s response to Government’s latest directives, regrettably we are unable to proceed with Lakeside’s existing programme of exhibitions, workshops, talks and events until the end of June and all of our buildings and facilities are now closed.
Where possible, however, we are working with artists to reschedule events over the next 12 months. Please visit our rescheduled events page for more information.
The closure of our buildings has had a significant impact on our ability to process refunds for events postponed or cancelled owing to the current Covid-19 lockdown. However, an alternative arrangement is now in place with a range of refund options available for tickets purchased for Lakeside events between 16 March and 31 August: a full refund, a donation, or tickets transferred to re-scheduled performance dates (where these are confirmed, see below).
The one exception is Oddsocks' The Comedy of Errors on Saturday 18 July, which with it being outdoors presents us and the company with additional options that we are currently reviewing.
Unfortunately, owing to security mechanisms in our ticketing system, the Box Office team are not able to issue refunds for more complex orders or for tickets that were paid for by cash or cheque while working from home. We will arrange to refund these orders as soon as our team is permitted to return to Lakeside’s buildings.
We have now emailed all ticket bookers with this information and requesting information on how they would like to proceed. If you have not heard from us, please contact our Box Office team using the email address provided below.
Many thanks for your understanding, and we very much appreciate your patience.
FUTURE EVENT BOOKINGS AND QUERIES
If you wish to purchase tickets for future events you can do so via the What’s On section of our website. If you have a query, please email us at email@example.com or message us on Facebook.
We continue to review the situation and will issue further communications about our programme as soon as we can. Please check our website over the coming weeks for further information.
We are grateful for your continued support in these unprecedented times and send our best wishes to you and your families.
In expectation that large-scale events are unlikely to be permitted in the foreseeable future without social distancing measures in place, we have unfortunately had to take the decision to cancel Lustre 2020. The health and wellbeing of our customers, staff and makers is of paramount importance, making this is the right decision at this moment in time.