We are pleased to announce that from today, Tuesday 15 September, Lakeside’s Pavilion Café and public toilets have reopened for the first time since March.
Our Café is operating a takeaway-only service, Monday to Sunday, with a selection of one-size hot and cold drinks, baked goods, snacks, hot food, sandwiches and baguettes available. There will also be the option of a takeaway breakfast offer for early risers. A clearly marked one-way system, the necessary social distancing measures and protective equipment are in place to ensure the safety of our customers and staff. More information is available on the Eating & Drinking page of our website.
The public toilets – those accessed from outside DH Lawrence Pavilion by separate entrances facing Highfields Park (not our internal toilets) – have also reopened. These have recently been refurbished following an extended closure due to vandalism. They will be cleaned regularly each day, as per University of Nottingham health and safety guidelines.
These reopenings are the first stage of Lakeside’s reopening strategy, which has been developed in partnership with colleagues from across the University of Nottingham. We are enormously grateful for their support, advice and encouragement.
We are hopeful that we will be able to reopen our Mat Collishaw exhibition in the Djanogly Gallery from mid-October. Access to the exhibition will be free but ticketed to help us ensure an enjoyable and safe experience for all visitors. More information will follow as soon as we have clarity on our reopening timeframe.
We expect to deliver a small number of performances in the Djanogly Theatre in November and December and we will release further details as soon as we can.
Unfortunately, having considered our socially-distanced options for safely welcoming The Elves and The Shoemaker to Lakeside this Christmas, Stuff and Nonsense and Lakeside have agreed that it's sadly not possible to proceed. We are hugely sorry to disappoint our many families who look forward to coming to Lakeside around Christmas time especially.
A range of refund options are available for tickets purchased for Lakeside events cancelled or postponed due to the coronavirus outbreak: a full refund, a donation, or tickets transferred to re-scheduled performance dates (where these are confirmed). Please visit our rescheduled events page for more information.
Unfortunately, owing to security mechanisms in our ticketing system, the Box Office team are not able to issue refunds for more complex orders or for tickets that were paid for by cash or cheque while working from home. We will arrange to refund these orders as soon as our team is permitted to return to Lakeside’s buildings. We expect this to be late-September / early-October.
We have emailed all ticket bookers for March to August events with this information and requesting information on how they would like to proceed. If you have not heard from us, please contact our Box Office team using the email address provided below. We will contact ticket bookers for The Elves and The Shoemaker as soon as our team have returned to Lakeside’s buildings.
Many thanks for your understanding, and we very much appreciate your patience.
FUTURE EVENT BOOKINGS AND QUERIES
If you wish to purchase tickets for future events you can do so via the What’s On section of our website. If you have a query, please email us at email@example.com or message us on Facebook.
We are grateful for your continued support in these unprecedented times and send our best wishes to you and your families.